Personal information is information, or a combination of pieces of information that could reasonably allow you to be identified.
1. PERSONAL INFORMATION WE USE
We will collect your personal information from our direct interactions with you, including using automated processes. We also collect additional information from chauffeurs, as described below.
INFORMATION WE COLLECT DIRECTLY FROM YOU
You may provide us with personal information through our website, mobile app or by corresponding with us via phone, email or otherwise. This includes personal information you provide when you:
The categories of information that we collect directly from you are:
We may also need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
INFORMATION WE COLLECT USING AUTOMATED TECHNOLOGIES
As you interact with our website or app, we may automatically collect the data described above, as well as information about your device, browsing activity and patterns. We may collect this personal information by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites deploying our cookies as further described in our cookie statement.
INFORMATION COLLECTED FROM CHAUFFEURS
In addition to the general information provided to us as described above, our chauffeurs are required to undergo a vetting process before being engaged by 247 CHAUFFEURS LTD. In addition to a background check conducted by our representatives (which can be in person or by other means), we require each chauffeur to provide us with:
We request the chauffeurs to provide this information in order to protect the security of our users, fulfil our legal obligations towards our users and comply with the applicable laws.
INFORMATION WE COLLECT FROM OTHER SOURCES
We may receive personal information about a chauffeur in order to satisfy our background check.
When a person wishes to apply for a business account, we may collect such person’s or business’s credit score.
2. HOW WE USE YOUR INFORMATION AND THE BASIS ON WHICH WE USE IT
We use your personal information:
We must have a legal basis to process your personal information. In most cases the legal basis will be one of the following:
We may be required by law to collect certain personal information about you, or as a consequence of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfilment of these obligations but we will notify you if this is the case at the time.
We may use “cookies”, "web beacons" or “pixel tags” (“Tags”) and mobile identifiers. Tags allow us to track receipt of an e-mail to you, to count users that have visited a webpage or opened an e-mail and collect other types of aggregated information. Once you click on an e-mail that contains a Tag, your contact information may subsequently be cross-referenced to the source e-mail and the relevant Tag. In some of our e-mail messages, we use a “click-through URL” linked to a certain website administered by us or on our behalf.
4. HOW WE SHARE YOUR INFORMATION
We may share your personal information with third parties under the following circumstances:
Because we operate as part of a global business, the recipients referred to above may be located outside the jurisdiction in which you are located (or in which we provide the services). See the section on "International Data Transfer" below for more information.
5. INFORMATION SECURITY AND STORAGE
We implement technical and organisational measures to ensure a level of security appropriate to the risk to the personal information we process. These measures are aimed at ensuring the on-going integrity and confidentiality of personal information. We evaluate these measures on a regular basis to ensure the security of the processing.
We will keep your personal information for as long as we have a relationship with you. Once our relationship with you has come to an end, we will retain your personal information for a period of time that enables us to:
We will delete your personal information when it is no longer required for these purposes. If there is any information that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing or use of the data.
6. INTERNATIONAL DATA TRANSFERS
247 CHAUFFEURS LTD services are offered from our United Kingdom headquarters. In addition, some of our service providers are located in these and other jurisdictions. Please therefore note that your personal information may be transferred to, stored, and processed in countries outside the European Union or United Kingdom that do not have similar data protection laws to the European Union or United Kingdom.
We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to ensure that your data is adequately protected. For more information on the appropriate safeguards in place, please contact us at the details below.
7. YOUR RIGHTS OVER YOUR PERSONAL INFORMATION
You may delete your user account at any time by proceeding to Profile -> Terms & Privacy -> Delete Account. You should note that you will not be able to delete your account in the event where you have any outstanding payment.
You can also ask us to stop sending you marketing communications at any time by logging into the website or app and checking or unchecking relevant boxes to adjust your marketing preferences, or by following the opt-out links on any marketing message sent to you.
You have certain rights regarding your personal information, subject to local law. These include the following rights to:
You may also object only to the processing of your personal information for advertising and data analysis purposes at any time.
We encourage you to contact us to update or correct your information if it changes or if the personal information we hold about you is inaccurate.
We will contact you if we need additional information from you in order to honour your requests.
If you would like to discuss or exercise such rights, please contact us at the details below.
8. CONTACT US
Inder Pal Singh, Director 247 Chauffeurs Ltd is the controller responsible for the personal information we collect and process.
If you have questions or concerns regarding the way in which your personal information has been used, please contact us using the details provided below.
Email address: firstname.lastname@example.org
Postal address: 8 Croxley Court, 4 Garnet Place. West Drayton UB7 7GF
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the data protection authority of the United Kingdom, the Information Commissioner’s Office using their website https://ico.org.uk/ or the data protection authority applicable to you.
9. CHANGES TO THE POLICY
247 Chauffeurs Ltd t/a 247 Chauffeurs of London
8 Croxley Court, 4 Garnet Place, West Drayton, London UB7 7GF
Urgent Contact: +44 79 888 52 981
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