Privacy Policy

INTRODUCTION

This privacy policy describes how 247 CHAUFFEURS LTD t/a 247 Chauffeurs of London (247 CHAUFFEURS LTD, “we”, “us” or “our”) collects and processes personal information about you when you visit our website and use our mobile app. It also explains how we use and protect your information, along with your rights.

Personal information is information, or a combination of pieces of information that could reasonably allow you to be identified.

1. PERSONAL INFORMATION WE USE

We will collect your personal information from our direct interactions with you, including using automated processes. We also collect additional information from chauffeurs, as described below.

INFORMATION WE COLLECT DIRECTLY FROM YOU

You may provide us with personal information through our website, mobile app or by corresponding with us via phone, email or otherwise. This includes personal information you provide when you:

• create      an account on our website or through our mobile apps;
• request      marketing to be sent to you;
• enter      a competition, promotion or survey;
• contact      us about working as a chauffeur-partner; or
• provide      feedback or, in case you have a business account, request our sales team      to get in touch with you.

The categories of information that we collect directly from you are:

• Identity      Data — including first name and last name. You can also choose to add your      photo to your profile, but this is not mandatory for the use of our      services.
• Passenger      Location Data — when you turn on location permissions, this removes the      requirement for inserting the address where you are located at. This      allows us to provide you with more relevant and accurate search results.
• Chauffeur      Location Data — location data provided by chauffeurs allows us to match      the available chauffeur or the journey and calculate, using proximity,      information such as the chauffeur’s time to the pick-up location, the      journey’s distance and the anticipated price for the passenger. Chauffeur      location data also allows us to inform you, via push notifications, that      the chauffeur has arrived.
• Contact      Data — including your email address, telephone numbers and postal code.      When using the “Book for another passenger” feature and picking the      passenger that you are booking the ride for, you may also give us      permission to access the contact details of such person, but we do not      save this person's details after the end of the journey.
• Financial      Data — bank account and payment card details (including the expiration      date and CVV) in order to process payments. Note that we only use the      expiration date and the CVV to confirm the validity of the payment card      details, and we do not save the CVV after the payment is confirmed.
• Transaction      Data — details about payments to and from you, and other details of      products and services you have purchased from us such as location data,      pickup and drop-off address, dates, times, distances travelled, amount      charged, calls or texts and other related transaction details. We use this      information to bill you for our services and to alert you if a payment      order has been declined. Note that the sending of these alerts cannot be      disabled.
• Technical      Data — includes internet protocol (IP) address, your login data, browser      type and version, time zone setting and location, browser plug-in types      and versions, operating system and platform, device information such as      device ID, device IDFA and other technology on the devices you use to      access our website or app.
• Preference      Data — including your preferences, feedback and survey responses.
• Usage      Data — including information about how you use our website, app, services      and products such as information about app downloads, app and web page      histories.
• Marketing      and Communications Data — including your preferences in receiving      marketing from us, as well as your communication preferences.
• Chauffeur      Data — including information provided by any chauffeur or prospective      chauffeur, information from a chauffeur’s CV, ID documents, driving      licence, the name and contact details of any company through which a      chauffeur provides their services, information from any lawful background      checks, car information and registration.
• Journey      Ratings — passengers may rate the chauffeur’s performance and provide us      with additional feedback. We are deactivating chauffeurs with low ratings.

We may also need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

INFORMATION WE COLLECT USING AUTOMATED TECHNOLOGIES

As you interact with our website or app, we may automatically collect the data described above, as well as information about your device, browsing activity and patterns. We may collect this personal information by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites deploying our cookies as further described in our cookie statement. 

INFORMATION COLLECTED FROM CHAUFFEURS

In addition to the general information provided to us as described above, our chauffeurs are required to undergo a vetting process before being engaged by 247 CHAUFFEURS LTD. In addition to a background check conducted by our representatives (which can be in person or by other means), we require each chauffeur to provide us with:

• A      verification of driver license, additional identification and confirmation      of such chauffeur’s eligibility to work under the applicable law.
• Criminal      history record (or lack thereof).
• Personal      address and date of birth for anti-money laundering purposes.

We request the chauffeurs to provide this information in order to protect the security of our users, fulfil our legal obligations towards our users and comply with the applicable laws.

INFORMATION WE COLLECT FROM OTHER SOURCES

We may receive personal information about a chauffeur in order to satisfy our background check.

When a person wishes to apply for a business account, we may collect such person’s or business’s credit score.

2. HOW WE USE YOUR INFORMATION AND THE BASIS ON WHICH WE USE IT

We use your personal information:

• to      provide you with and personalise our services.
• to      deal with your enquiries and requests and to provide customer support.
• to      enable you to communicate with chauffeurs directly by either voice or      chat. Note that we do not disclose your phone number to the chauffeur, or      vice versa. In order to enable this feature, we receive the date, time and      content of the communication. This information also allows us to resolve      disputes and to improve the safety and security for our users and      chauffeurs.
• to      comply with legal obligations to which we are subject and cooperate with      regulators and law enforcement bodies.
• to      contact you via email or using push notifications with marketing and      offers relating to products and services offered by us (unless you have      opted out of marketing, or we are otherwise prevented by law from doing      so).
• for      advertising and marketing purposes, including interest-based advertising,      in line with your preferences. We also use measurement tools to measure      the effectiveness of our advertising campaigns. Note that you can opt-out      by enabling “limit ad tracking” on your device.
• to      personalise the marketing messages we send you to make them more relevant      and interesting.
• to      protect our rights or the rights of others.
• to ask      you to participate in surveys. Whenever you participate in a survey that      we send to you, our aim is to understand how you feel about our services      and try to fit them to your specific needs.
• to      analyse how our services are used, in order to help us improve our      offering and fit it to our customer’s needs.
• for      fraud prevention. We use automated technology to analyse interactions      between our users and 247 CHAUFFEURS LTD, in order to ensure that      passengers are using our services legitimately. We may suspend accounts      that we believe to be fraudulent.

We must have a legal basis to process your personal information. In most cases the legal basis will be one of the following:

• to      fulfil our contractual obligations to you, for example to provide the      services, to establish and maintain your account, to communicate with you      about your booking and to make or receive payments.
• to      comply with our legal obligations, regulatory and audit obligations. In      particular, 247 CHAUFFEURS LTD is subject to laws and regulations in the      countries we operate which require us to collect and retain certain      information about the use of our services, including obligations to carry      out anti-money laundering checks on our chauffeurs.
• to      meet our legitimate interests and those of third parties, for example to      understand how you use our services and to enable us to derive knowledge      that enables us to develop new services. When we process personal      information to meet our legitimate interests, we put in place robust      safeguards to ensure that your privacy is protected and to ensure that our      legitimate interests are not overridden by your interests or fundamental      rights and freedoms.

We may obtain your consent to collect and use certain types of personal information when we are required to do so by law. If we ask for your consent to process your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this privacy policy.

We may be required by law to collect certain personal information about you, or as a consequence of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfilment of these obligations but we will notify you if this is the case at the time.

3. OUR USE OF COOKIES

We strive to provide you with choices regarding certain personal information uses, particularly around marketing and advertising. Where you have given your consent (where lawfully required), we use cookies, log files and other technologies to collect personal information from the device you use to access our website, app and services.

We may use “cookies”, "web beacons" or “pixel tags” (“Tags”) and mobile identifiers. Tags allow us to track receipt of an e-mail to you, to count users that have visited a webpage or opened an e-mail and collect other types of aggregated information. Once you click on an e-mail that contains a Tag, your contact information may subsequently be cross-referenced to the source e-mail and the relevant Tag. In some of our e-mail messages, we use a “click-through URL” linked to a certain website administered by us or on our behalf.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. See our for more details.

4. HOW WE SHARE YOUR INFORMATION

We may share your personal information with third parties under the following circumstances:

• Journey information shared between passengers and chauffeurs. When you book a      journey with us, we will provide you with certain information once a      chauffeur is on their way to you, such as:
  • The       chauffeur’s first name, picture and rating.
  • The       chauffeur location — commencing on the time where the trip has been       accepted and ending on the time where the trip ends.
• Once a      chauffeur accepts a journey, we will provide the chauffeur with:
  • Your       first name (and, if provided by you, your picture).
  • Your       pick-up address and desired destination.
• Journey information shared with third parties.
  • If       you are paying using a business account, the owner of such account will       have access to the journey’s details.
  • If       the ride is paid for by a person other than the passenger using the “Book       for another passenger” feature, we may, at our discretion, provide such       person with access to the journey’s details.
  • If       the chauffeur is working for a partner of 247 CHAUFFEURS LTD, then the       chauffeur’s details will be available to the 247 CHAUFFEURS LTD partner       as well.
  • If       you are using a complimentary journey offered to you by a third party and       paid by it, we may provide the third party with the date and time of the       journey, as well as the price and service level of such journey.
• Information shared with service providers and business partners. Other companies help      us conduct the activities described in this privacy policy and so we may      share your personal information with those service providers and business      partners. They may be providing us with services such as technical      infrastructure, marketing, analytics and survey tools. We also work with      companies professional advisors including lawyers, bankers, auditors,      insurers or accountants.
• Information shared Between 247 CHAUFFEURS LTD Group Companies. We may share certain      information within the 247 CHAUFFEURS LTD Group Companies in order for us      to provide services.
• Information shared with Law enforcement agency, court, regulator,      government authority or other third party. We may share your      personal information with these parties where we believe this is necessary      to comply with a legal or regulatory obligation, or otherwise to protect      our rights or the rights of any third party.
• Asset purchasers. We may share your personal information      with any third party that purchases, or to which we transfer, all or      substantially all of our assets and business. Should such a sale or      transfer occur, we will use reasonable efforts to try to ensure that the      entity to which we transfer your personal information uses it in a manner      that is consistent with this Privacy Policy.

Because we operate as part of a global business, the recipients referred to above may be located outside the jurisdiction in which you are located (or in which we provide the services). See the section on "International Data Transfer" below for more information.

5. INFORMATION SECURITY AND STORAGE

We implement technical and organisational measures to ensure a level of security appropriate to the risk to the personal information we process. These measures are aimed at ensuring the on-going integrity and confidentiality of personal information. We evaluate these measures on a regular basis to ensure the security of the processing.

We will keep your personal information for as long as we have a relationship with you. Once our relationship with you has come to an end, we will retain your personal information for a period of time that enables us to:

• Maintain      business records for analysis and/or audit purposes.
• Comply      with record retention requirements under the law.
• Defend      or bring any existing or potential legal claims.
• Deal      with any complaints regarding the services.

We will delete your personal information when it is no longer required for these purposes. If there is any information that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing or use of the data.

6. INTERNATIONAL DATA TRANSFERS

247 CHAUFFEURS LTD services are offered from our United Kingdom headquarters. In addition, some of our service providers are located in these and other jurisdictions. Please therefore note that your personal information may be transferred to, stored, and processed in countries outside the European Union or United Kingdom that do not have similar data protection laws to the European Union or United Kingdom.

We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to ensure that your data is adequately protected. For more information on the appropriate safeguards in place, please contact us at the details below.

7. YOUR RIGHTS OVER YOUR PERSONAL INFORMATION

You may delete your user account at any time by proceeding to Profile -> Terms & Privacy -> Delete Account. You should note that you will not be able to delete your account in the event where you have any outstanding payment.

You can also ask us to stop sending you marketing communications at any time by logging into the website or app and checking or unchecking relevant boxes to adjust your marketing preferences, or by following the opt-out links on any marketing message sent to you.

You have certain rights regarding your personal information, subject to local law. These include the following rights to:

• access      your personal information.
• rectify      the information we hold about you.
• erase      your personal information.
• restrict      our use of your personal information.
• object      to our use of your personal information.
• receive      your personal information in a usable electronic format and transmit it to      a third party (right to data portability).
• lodge      a complaint with your local data protection authority.

You may also object only to the processing of your personal information for advertising and data analysis purposes at any time.

We encourage you to contact us to update or correct your information if it changes or if the personal information we hold about you is inaccurate.

We will contact you if we need additional information from you in order to honour your requests.

If you would like to discuss or exercise such rights, please contact us at the details below.

8. CONTACT US

Inder Pal Singh, Director 247 Chauffeurs Ltd is the controller responsible for the personal information we collect and process.

If you have questions or concerns regarding the way in which your personal information has been used, please contact us using the details provided below.

Email address: indy@247chauffeurs.london  

Postal address: 8 Croxley Court, 4 Garnet Place. West Drayton UB7 7GF

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the data protection authority of the United Kingdom, the Information Commissioner’s Office using their website https://ico.org.uk/ or the data protection authority applicable to you.

9. CHANGES TO THE POLICY

You may request a copy of this privacy policy from us using the contact details set out above. We may modify or update this privacy policy from time to time.

If we change this privacy policy, we will notify you of the changes. Where changes to this privacy policy will have a fundamental impact on the nature of the processing or otherwise have a substantial impact on you, we will give you sufficient advance notice so that you have the opportunity to exercise your rights (e.g. to object to the processing).